search icon
Login Start request
Login Start request

Do you have any questions? Please feel free to use our free service hotline in Austria 0800 500 550

Privacy Policy

This policy applies to all visitors of this website.

The controller responsible for data processing is:

Flott Trans Logistik GmbH

represented by Birgit Apoloner

Wiener Straße 441

8046 Graz-Weinzödl, Austria

Phone: +43 316 683 222

Email: office@flotttrans.at

The protection of your data is of particular concern to us. To best protect your transmitted data, this website uses SSL or TLS encryption. We process personal data on the basis of the applicable legal provisions, in particular the General Data Protection Regulation (DSGVO) and—where applicable—the Telecommunications Act (TKG). The specific legal bases arise from Article 6 DSGVO and are specified for each processing activity.

1 Purpose of Data Processing and Legal Basis

Personal data is any information relating to an identified or identifiable natural person (hereinafter “data subject”).

For all data processing activities, the following applies: We have concluded all necessary data processing agreements and store your personal data only for as long as necessary to fulfill the contract plus statutory retention periods. After these periods expire, personal data is regularly blocked or deleted.

  • When you access our website, your access data is automatically collected and stored, including your IP address. This process is technically necessary. The storage of log data also enables us to detect and trace events such as hacker attacks. This constitutes a legitimate interest pursuant to Art. 6(1)(f) DSGVO.
  • We also process personal data received from you within the framework of a business relationship exclusively for providing our services and fulfilling our service contracts. This also applies to processing necessary for pre-contractual measures. The legal basis is Art. 6(1)(b) DSGVO (contract performance) and Art. 6(1)(c) DSGVO(legal obligations).
  • If you contact us, the associated personal data—especially your name, email address, or phone number—will be processed for handling your inquiry and for the duration of the business relationship plus statutory retention periods. Legal basis: Art. 6(1)(a) DSGVO (consent), Art. 6(1)(b) DSGVO, and Art. 6(1)(c) DSGVO.
  • You may request transport services via the “Request Now” button. The related personal data (name, contact details, pickup and destination information) is processed for handling the request and for the duration of the business relationship plus statutory retention periods. Legal basis: Art. 6(1)(b) and (c) DSGVO.
  • You may also place orders via our online portal. To use it, you must register once and provide your name, address, and contact details. You may also enter employee names. Please note that you are responsible for complying with data protection regulations towards your employees. You can delete your account at any time. Data is processed for the duration of the account and business relationship plus statutory retention periods. Legal basis: Art. 6(1)(a), (b), and (c) DSGVO.
  • Our Track & Trace service can be used without providing personal data.
  • For order processing, we use the service shippingNET by ondot solutions GmbH. Data is processed for order handling, transport planning, shipment tracking, route planning, quality assurance, and customer inquiries. Legal basis: Art. 6(1)(b), (c), and (f) DSGVO. All data is stored securely and in accordance with the requirements of the GDPR, and only for as long as necessary to fulfill our documentation and retention obligations. You can view the privacy policy of Ondot Solutions via the following link: https://www.ondot.at/datenschutz/
  • You may subscribe to our newsletter. The legal basis is your consent under Art. 6(1)(a) DSGVO. You can withdraw your consent at any time via a link in the newsletter or by contacting us.

2 Use of Cookies

Cookies are text files stored on your computer via your browser. They do not cause any damage.

Cookies allow us to provide more user-friendly services that would not be possible without them.

  • The legal basis for technically necessary cookies is Art. 6(1)(f) DSGVO (legitimate interest).
  • This website sets a cookie to store your language preference. You can disable cookies in your browser, but functionality may be limited.
  • Additional cookies require your consent via a cookie banner. This consent can be withdrawn at any time. Legal basis: Art. 6(1)(a) DSGVO.

3 Links

Please note that links on this website may lead to external websites with their own privacy policies, for which we assume no liability.

4 Your Rights Regarding Personal Data

As a data subject, you have the right to:

  • Access your personal data and obtain copies
  • Request correction, completion, or deletion of incorrect or unlawfully processed data
    • Request restriction of processing
    • Object to processing or withdraw consent (without affecting past processing)
    • Request data portability
    • Know the recipients of your data
    • Lodge a complaint with the data protection authority

    You can contact us by mail or email with the subject “Data Protection.”

    If you believe your data is being processed unlawfully, you can also contact the Austrian Data Protection Authority.

    5 Changes to This Privacy Policy

    We reserve the right to amend or update this privacy policy at any time. The version valid for your next visit will apply.

    Last updated: 15 November 2025